Orders are typically delivered within 2-3 business days once it leaves our distribution centre, however this is not guaranteed. Please refer to your shipping confirmation email for order tracking and estimated delivery time. We are unable to guarantee delivery times due to peak shipping times, natural disaster, or other delays out of our control.

A $19.99 flat rate shipping fee applies to all orders.
Shipping charges are non-refundable.

Please refer to our return and exchange policy for full details.

If you are returning your products, a return shipping waybill is a charge of $20 +tax.

If you are doing an exchange for a new product, shipping will be a charge of $40 +tax.

Shipping fees are non-refundable.

Yes, orders are shipped with tracking and signature required. Please refer to your shipping confirmation email for order tracking and delivery details.

Orders can be shipped to a single residential or commercial address within Canada. Shipping to P.O. boxes is not available at this time.

Please ensure your shipping address is correct when placing your orders as it is not possible to change the address once the order has shipped.

Your order will be taken by the shipping company to a nearby pick up location. Please refer to your shipping confirmation email for order tracking and delivery details.

The NEW iPhone 18 Pro Max offers a huge increase in batter life, in part due to increasing the batter capacity to over 20 watt-hours (Wh). Devices with a single-cell battery over 20 Wh have additional shipping requirements in most countries and regions. To address these requirements, iPhone 18 Pro Max uses an innovative battery-firmware solution that limits battery capacity to below 20 Wh from the time it’s manufactured through its transport from the factory. When you activate your iPhone, the limit is removed and the battery’s full charging capacity is available.

After activation, if you need to ship your iPhone 18 Pro Max for a repair, trade-in, return, or as a gift for example, use the Prepare to Ship feature in Settings. This feature discharges your battery to below 20 Wh and sets a charge limit so your iPhone stays below this limit while shipping. This can be reversed and you can reset your charge limit after shipping.

The battery in iPhone 18 Pro Max is safe, including for shipping and air travel. This process is needed only to meet shipping requirements and isn’t required while traveling or for any other iPhone model.

How to Prepare an iPhone 18 Pro Max to ship

1. If your iPhone is connected to a charger, disconnect it. This speeds up the process.
2. Open Settings > General > Transfer or Reset iPhone > Prepare to Ship.
3. Select Repair, Trade-in, or Return
4. Follow the on-screen instructions, including choosing if you want to erase your iPhone and sign out of your Apple Account. If you're returning or trading in your iPhone, you must remove Activation Lock.

Please ensure that all content and settings have been erased and Prepare to Ship has been enabled. If the Prepare to Ship steps were unsuccessful or you don’t see “Your iPhone is ready to ship,” contact Imagine Wireless for instructions. Don’t ship your device without further instructions.

Important Information

• When Prepare to Ship is enabled, the charge limit of the iPhone 18 Pro Max will be capped at 80% percent for 14 days – this feature cannot be disabled by the customer, by the carrier, or by Apple during that time. After the 14-day period, the customers can disable Prepare to Ship and enable full charging.
• More Information: Prepare your iPhone 18 Pro Max to ship - Apple